Statutory warranty & returns
What rights you have if something is wrong with your device, how to report a defect, and how withdrawal and returns work.
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What the warranty covers
The statutory warranty covers defects the device already had on delivery. Damage that happens afterwards is not included.
Vztahuje se na
- Defects that were already present on delivery
- Differences from the listing, e.g. a described function that doesn’t work
- Defects that appear within the first 12 months after delivery: these are presumed to have been present on delivery
Nevztahuje se na
- Drops, knocks, cracks and breakage after delivery
- Poškození vodou nebo jinou tekutinou
- Zařízení otevřená nebo opravovaná někým jiným
- Normal battery wear from use and age
- Cosmetic wear in line with the stated condition
How to report a defect
Napiš nám
Use the form below or eBay or Vinted messages. Give your order number; photos or a short video of the problem help.
We review the case
Ozveme se s dalším postupem a napíšeme ti, jak nám zařízení poslat.
Repair or replacement
If there is a defect, the device is repaired or replaced. If that isn’t possible, you get a price reduction or a refund. It’s free of charge for you, shipping included.
Withdrawal and returns on eBay and Vinted
Even without a defect, you can withdraw from your purchase within 14 days, as stated in the eBay or Vinted listing. Returns go through the platform.
- Period
- 14 days, as stated in the listing
- How
- Through the platform or with a short message to us, as described in the listing
- Return shipping
- You only pay it if the listing says so
Report a defect
Three fields, one click. Add photos and videos of the problem in the chat afterwards.