Got a question? Here’s the answer.

tested before sells used tech: iPhones and Samsung Galaxy phones, iPads, MacBooks, Apple Watch, consoles such as Nintendo Switch and PS4, Meta Quest and action cams. Every device is tested and reset before it is sold, with real photos and a clear condition grade in the listing. We sell only on eBay and Vinted; this website shows how we test and offers guides to buying used tech.

Only on eBay and Vinted: in our eBay shop and on our Vinted profile. This website has no shop or checkout, and we don’t buy devices from visitors. Ordering and payment always happen on the platform, with your account there.

Use the links on this website: they lead straight to our eBay shop (seller name “tested-before”) and our Vinted profile. Only pay inside the platform, never by bank transfer or through links someone sends you outside eBay or Vinted. That way the platform’s protection applies, under its terms.

Yes. On eBay and Vinted, the platform’s buyer protection applies under its terms, as long as you pay inside the platform. Your statutory rights as a buyer also apply.

Your statutory warranty rights apply; tested before does not offer an additional guarantee. The statutory warranty covers defects that were present on delivery; if a defect appears within the first 12 months after delivery, it is presumed to have been present on delivery. Damage after delivery (drops, knocks, liquids, opening or repairs by others) and normal battery wear are not defects. If there is a defect, the device is repaired or replaced, otherwise you get a price reduction or a refund – free of charge for you, shipping included.

In the listing on eBay or Vinted, for that specific device – best read them before you buy. You can withdraw from your purchase within 14 days, as stated in the listing; returns go through the platform. You only pay the direct cost of sending the device back if the listing says so.

Yes, every single one, before it goes on sale. Depending on the device, we check its functions, display, battery, buttons, cameras and connectivity such as Wi-Fi, Bluetooth and mobile network. Then we reset it; you’ll find the condition grade and real photos in the listing.

Used devices: tested, but not new. The condition and what’s included are stated in each listing. Our guide explains what “refurbished” means and how it differs from “used”.

The condition describes how the device looks, not how it works: “Like new” means no visible signs of use, “Very good” minimal signs you usually only notice up close, “Good” light visible signs and “Fair” clearly visible signs. Every device is tested the same way, whatever its condition. The description and photos in the listing show the details.

Yes. Before sale, we remove any linked iCloud or Google account and reset the device to factory settings. So there’s no activation lock: you set it up straight away with your own account.

No, there’s no need. Everything that matters is in the listing: condition grade, real photos, price, shipping and returns. The device is already tested and reset. If you have a question after your purchase, message us through eBay or Vinted or on WhatsApp.

Message us on WhatsApp – the form on our “Warranty & returns” page writes the message for you – or use eBay or Vinted messages. Include your order number, briefly describe the problem and, if possible, attach photos or a short video. If there is a defect covered by the statutory warranty, the device is repaired or replaced; if that isn’t possible, you get a price reduction or a refund. It’s free of charge for you, shipping included.

It leads to our thank-you page. There we ask for a review, which is entirely voluntary: we ask every buyer, and there’s nothing in return. The page also shows how to reach us if something is wrong with your device.

On WhatsApp at +39 3522 325 325 – that’s where our support runs. Write to us directly or prepare your message with the form on this page. For an order, eBay or Vinted messages work too, as they’re linked to your purchase. Please never send us passwords or payment details.